FREQUENTLY ASKED QUESTIONS (FAQ)
Accommodation
Yes! Communal showers and toilets are available for day trip guests.
We provide towels and basic toiletries such as shampoo and body wash.
You can find out more on our accommodation prices here: https://thesticks.my/accommodations/
And more on our food prices here: https://thesticks.my/meals/
You can make a booking on the website’s “Book Now” page, or contact us by emailing bookings@thesticks.my
Refundable damage deposits are due with payment for reservations.
For Overnight stays, a refundable damage deposit of RM200 per room is required.
For Day Trips, a refundable damage deposit of RM25 per person is required.
Refund of the damage deposit (after deduction for damages, if any) will be made upon check out.
Charges incurred for damages identified are at management’s discretion and include, but are not limited to, loss of tyre tubes, damage to equipment and tools provided, unusual soiling or damage beyond reasonable wear and tear of soft furnishing and bedding in rooms.
Please contact us at bookings@thesticks.my for large groups and exclusive bookings of The Sticks.
No air con, just a fan. We’re 300m above sea level and it gets quite cool at night. We actually provide duvets as it can get chilly.
An ensuite tendok comes with an attached bathroom whereas a non-ensuite tendok does not.
Activities
You can find out more about the activities we have available here: https://thesticks.my/activities/
Bear in mind that certain activities are subject to schedule changes due to weather conditions.
Facilities
Rooms include:
- A veranda to chill out at.
- Ceiling fans and lights.
- Electric sockets for essential device charging only. No hair dryers please as we’re off grid!
- Towels and toiletries for overnight guests.
- Duvets provided with beds.
Common area:
- Dewan area for meals, drinks and lounging.
River:
- The shallow, shin deep, broad section of the river at the entrance is great for kids, with more exciting rapids further downstream for the bigger kids!
- Tubes for tubing in the river. A deposit of RM50 is required for each tube – you’ll get it back when you return the tube!
Getting Here
Nope.
Yes, bring mosquito repellent with you.
No, we do not, but we can help book a ride with a trusted driver for you.
If you’re driving from KL, just key in ‘The Sticks’ into any navigation app and you’ll be able to find your way here.
If you’re travelling from out of the country, the best way would be to fly in to Kuala Lumpur International Airport – KLIA (KUL) and catch an Uber or Grab car from there (cheaper than any transfer we can arrange for you). For the return trip to KLIA, we can help to book a ride with a trusted driver. Without traffic, the car journey to or from the airport takes less than 2 hours. Alternatively, if you’re up for some adventure (and a cheaper transit from the airport), you can catch the KLIA Express from the airport to KL Sentral. From there, get on a commuter KTM train to the Kuala Kubu Bharu (KKB) KTM station. You’ll be able to find the train schedule for this particular route on Google Maps.
Once you arrive at the KKB KTM station, you can get a taxi up to The Sticks which usually costs about RM35 and will take about 30 minutes.
Yes, but we are entirely off-grid which changes a few things we take for granted in the city and explains why we are unable to provide certain facilities. We ask our guests to use electricity sparingly (preferably no use of hair dryers or other heavy energy consumption gadgets) as we are running from a combination of generator and solar power. Charging phones and portable devices are not a problem though.
There is only phone/data reception for Celcom users. So do plan ahead by downloading your music and shows to your portable devices before you arrive! However, if you are unable to survive without reception, we suggest you get a Celcom prepaid card for your trip here.
Check-in is between 3pm and 7pm and check-out is at 12pm.
- Mosquito repellent
- Sun block
- Personal toiletries
- Proper shoes for trekking (if you plan to go on a trek)
- Swimwear
- Long sleeves/trousers for night time. It can get chilly sometimes
There is a car park next to our guardhouse by the main road where you can park your vehicle.
Meals
Nope.
Meats are sourced from halal vendors and there is no alcohol used in the preparation of food. The entire retreat is pork free.
Please contact us for more details.
Dinner and Breakfast are included in the price of rooms.
We offer services such as:
– Cake order
– Room service dinner
– Champagne bucket
Nope, there are no cooking facilities for guests. We provide all meals for the convenience of our guests.
Drinking water is freely available during your visit. Mineral water and other drinks are available for purchase. Do bring your own snacks but remember we are in a jungle and there are animals around, therefore no food should be consumed in the tendoks as that will attract their unwanted attention! We would strongly advise that food is only consumed within the Dewan area.
Yes, we will try our best to accommodate your request. If you are vegetarian, allergic to certain foods or prefer not to have certain foods as part of your meals, do let us know at the time of your booking so we can prepare in advance.
Drinking water is freely available during your visit. A corkage fee of RM25 + SST at the prevailing rate per person applies for drinks consumed at the Dewan area as we sell drinks there. No charge for drinks consumed elsewhere in the retreat.
We only serve one type of dinner on each night. Saturday night is BBQ night.
Add Lunch and Afternoon Tea to your meals at RM37.50 per person.
Price quoted are subject to SST at the prevailing rate.
Breakfast: 8.30 – 10.30am
Lunch: 12.30 – 2pm
Tea: 4 – 4.30pm
Dinner: 7.30 – 8.30pm
If you require breakfast earlier, do let the crew know. Cooked breakfast is only served after 8am.
Nope.
Pets
Sorry, no we do not allow visiting pets.
Terms and Conditions
Please refer to Terms & Conditions.
Notify The Sticks at least 24 hours prior to the day of arrival for assistance to update your reservation. Additional charges will apply for additional guests.
Failure to notify The Sticks of an increase in number of guests in advance of arrival will either result in a penalty charge of RM300 or treatment of your booking as a “no show” without a refund.
Please refer to Terms and Conditions “Payment policy” section.
Please refer to Terms & Conditions.
If you have other questions not listed below, please contact us via our contact form.