FAQ

GETTING HERE
  1. How do I get to The Sticks?
    If you’re driving from KL, just key in ‘The Sticks’ into any navigation app and you’ll be able to find your way here.If you’re travelling from out of the country, the best way would be to fly in to KLIA and catch an Uber or Grab car from there (cheaper than any transfer we can arrange for you). For the return trip to KLIA, we can help to book a ride with a trusted driver. Without traffic, the car journey to or from the airport takes less than 2 hours.Alternatively, if you’re up for some adventure (and a cheaper transit from the airport), you can catch the KLIA express from the airport to KL Sentral. From there, get on a commuter KTM train to the Kuala Kubu Bharu (KKB) KTM station. You’ll be able to find the train schedule for this particular route on Google Maps.
    Once you arrive at the KKB KTM station, you can get a taxi up to The Sticks which usually costs about RM35 and will take about 30 minutes.
  2. Does The Sticks provide pick up and drop off services?
    No, we do not, but we can help book a ride with a trusted driver for you.
  3. Where do I park?
    There is a car park next to our guardhouse by the main road where you can park your vehicle.
  4. Am I allowed to drive across the river?
    Nope.
  5. What are the check-in and check-out times?
    Check-in is between 3pm and 7pm and check-out is at 12pm.
  6. What should I bring with me?
    Mosquito repellent
    Sun block
    Personal toiletries
    Proper shoes for trekking (if you plan to go on a trek)
    Swimwear
    Long sleeves/trousers for night time. It can get chilly sometimes
  7. Is there reception at The Sticks?
    There is only phone/data reception for Digi and Celcom users. So do plan ahead by downloading your music and shows to your portable devices before you arrive! However, if you are unable to survive without reception, we suggest you get a Digi or Celcom prepaid card for your trip here.
  8. Is there electricity at The Sticks?
    Yes, but we are entirely off-grid which changes a few things we take for granted in the city and explains why we are unable to provide certain facilities. We ask our guests to use electricity sparingly (preferably no use of hair dryers or other heavy energy consumption gadgets) as we are running from a combination of generator and solar power. Charging phones and portable devices are not a problem though.
  9. Are there mosquitoes?
    Yes, bring mosquito repellent with you.
ACCOMMODATION
  1. How do I find out more about The Sticks’ food and accommodation prices?
    You can find out more on our accommodation prices here: http://thesticks.my/v2/accommodation/
    And more on our food prices here: http://thesticks.my/v2/food/
  2. How do I make a booking or contact The Sticks?
    You can make a booking or contact us by emailing bookings@thesticks.my
  3. Is there air conditioning in the rooms?
    No air con, just a fan. We’re 300m above sea level and it gets quite cool at night. We actually provide duvets as it can get chilly.
  4. What is the difference between an ensuite and a non-ensuite tendok?
    An ensuite tendok comes with an attached bathroom whereas a non-ensuite tendok does not.
  5. Are there communal showers and toilets for those in the non-ensuite tendoks?
    Yes there are. And fret not, they’re clean!
  6. Does The Sticks provide towels and toiletries?
    We provide towels and basic toiletries such as shampoo and body wash.
  7. How many people can The Sticks accommodate as a whole?
    Please contact us at bookings@thesticks.my for large groups and exclusive bookings of The Sticks.
  8. What is The Sticks’ booking and cancellation policy?
    A booking Deposit of 50% of the total booking fee (room and meals) is required to confirm a reservation. Full payment is required 5 days before arrival. There are no refunds for Cancellations.

For changes in booking dates made:

  • Within 5 days of the visit – 100% of the Deposit will be forfeited
  • Between 6 to 10 days of the visit – 50% of the Deposit will be forfeited with the remaining 50% of the deposit used to offset against the next booking.
  • Between 11 to 14 days from the date of visit – 25% of the Deposit will be forfeited with the remaining 75% used to offset against the next booking.
MEALS
  1. Are meals included in the price of rooms?
    No, meals are quoted separately.
  2. Are meals compulsory?
    Full Board meals are compulsory for bookings on Fridays, Saturdays and peak periods.

    Half Board meals are compulsory for bookings on off peak days from Sunday to Thursday night although you may also opt for Full Board meals on those days. We recommend the Full Board option so you can just kick back and relax without worrying about what to eat next. You can trust that we’ll feed you well!
  3. Am I allowed to bring outside food?
    Nope.
  4. Are there facilities for cooking our own meals?
    Nope, there are no cooking facilities for guests. We provide all meals for the convenience of our guests.
  5. What time are meals?
    Breakfast: 8.30 – 10.30am

    Lunch: 12.30 –  2pm
    Tea: 4 –  4.30pm
    Dinner: 7.30 –  8.30pm
    If you require breakfast earlier, do let the crew know. Cooked breakfast is only served after 8am.
  6. Do I get to choose what we have for dinner?
    We only serve one type of dinner on each night. Saturday night is BBQ night.
  7. Are there snacks and drinks available at The Sticks?
    We do sell drinks but not snacks. Do bring your own snacks but remember we are in a jungle and there are animals around, therefore no food should be consumed in the tendoks as that will attract their unwanted attention! We would strongly advise that food is only consumed within the Dewan area.
  8. Are you able to cater to special dietary requirements for my meals?
    Yes, we will try our best to accommodate your request. If you are vegetarian, allergic to certain foods or prefer not to have certain foods as part of your meals, do let us know at the time of your booking so we can prepare in advance.
  9. Will I be able to have meals at The Sticks if I am not a guest there?
    Nope.
  10. Can I bring my own drinks?
    A corkage fee of RM20 per person applies for drinks consumed at the Dewan area as we sell drinks there. No charge for drinks consumed elsewhere in the retreat.
  11. Are there any special packages for a celebration?
    We do offer services such as:

    – Cake order
    – Room service dinner
    – Champagne bucket

 

Please contact us for more details.

PETS

Are pets allowed at The Sticks?
No pets are allowed on weekends and peak periods and only small dogs are allowed on weekdays. Please bring a leash along as we have two free ranging guard dogs and two cats on site. No pets are allowed on the beds. Any soiling, damage or unreasonable wear and tear caused by pets will incur an additional charge.

ACTIVITIES

What activities are there at The Sticks?
You can find out more about the activities we have available here: http://thesticks.my/v2/activities/

Bear in mind that certain activities are subject to schedule changes due to weather conditions.

FACILITIES

What facilities are there at The Sticks?

Rooms include:

  • A veranda to chill out at.
  • Ceiling fans and lights.
  • Electric sockets for essential device charging only. No hair dryers please as we’re off grid!
  • Towels and toiletries for overnight guests.
  • Duvets provided with beds.

 

Common area:

  • Dewan area for meals, drinks and lounging.

 

River:

  • The shallow, shin deep, broad section of the river at the entrance is great for kids, with more exciting rapids further downstream for the bigger kids!
  • Tubes for tubing in the river. A deposit of RM50 is required for each tube – you’ll get it back when you return the tube!